Agency Business Operations Manager

Position:
Agency Business Operations Manager - Scaled Growth

Company:
TikTok

Location:
Singapore

Employment Type:
Regular

Short Summary:
We are looking for a Global Agency Bootcamp Program Manager to build and scale a high-impact partner growth program designed to unlock the next generation of high-potential agencies. This role sits at the intersection of partner strategy, commercial growth, enablement, and program operations.

Responsibilities:
- Lead the strategy, design, and execution of the Regional Agency Bootcamp program from end to end.
- Build scalable cohort-based journeys covering agency recruitment, onboarding, training, graduation, and rewards.
- Design program frameworks that effectively combine enablement, incentives, and operational excellence to drive measurable outcomes.
- Partner with cross-functional teams across operations, education, marketing, sales, and regional markets to align priorities and deliver a best-in-class program experience.
- Translate partner needs and capability gaps into practical learning experiences, support systems, and growth levers.
- Define success metrics and continuously optimize the program based on performance data, participant feedback, and business outcomes.
- Develop repeatable playbooks, governance models, and execution mechanisms that support long-term scale.
- Act as a strategic operator and builder — someone who can create structure from ambiguity and move ideas into action.

Requirement:
- Minimum 5 years of experience in program management, business operations, partner or channel development, strategy and operations, or commercial enablement.
- Demonstrated success leading complex, cross-functional initiatives with multiple stakeholders.
- Strong strategic thinking, structured problem-solving, and operational execution skills.
- Excellent communication and stakeholder management capabilities, with experience working across teams and regions.
- A high level of ownership and comfort operating in fast-paced, evolving environments.
- Strong analytical skills and the ability to turn insights into action.
- Professional fluency in English.

Benefits:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We strive to do great things with great people, fostering an environment that reflects the many communities we reach.