Senior Customer Success Manager

Position:
Senior Customer Success Manager - Benelux

Company:
Tellent

Compensation:
€65,000 - €75,000 per year

Location:
Netherlands, Amsterdam

Employment type:
Not specified

Work Arrangement:
Hybrid

Short Summary:
As a Senior Customer Success Manager in the Benelux market, you will manage a portfolio of large customers, focusing on customer retention and helping clients achieve their HR business goals through Tellent's products.

Responsibilities:
- Manage a portfolio of 60-80 customers, ensuring they achieve their objectives with Tellent.
- Continuously assess customer status to drive satisfaction, adoption, retention, and reduce churn.
- Identify new sales and business development opportunities, collaborating with the strategic account management team.
- Develop a deep understanding of customer goals and needs.
- Master the Tellent software, working closely with the product team to provide feedback and influence the product roadmap.

Requirement:
- Strong track record of managing B2B SaaS customer accounts and growing product adoption, ideally in Customer Success or account management.
- Strong written and verbal communication skills in Dutch (minimum C1 level) and English (minimum B2 level). French/German are a plus.
- Proven ability to manage a high-touch client portfolio and navigate all stages of the client lifecycle.
- Confidence in a tech environment and comfort with new software.
- Excellent interpersonal skills, enabling you to build trust and work effectively with clients and high-level executives.
- Ability to identify and drive commercial opportunities.

Benefits:
- Hybrid working from our canal-side Amsterdam office.
- Diverse and international team environment.
- €1,500 annual learning budget + 2 dedicated learning days.
- Pension plan, wellness perks & commuting/travel reimbursement.
- 28 paid holiday days + 2 additional days in 2026.
- Work from anywhere for up to 4 weeks per year.
- Apple MacBook and all the tools you need to succeed.
- €200 home office budget + work-from-home allowance.