Care Coordinator

Position:
Care Coordinator

Company:
Sword Health

Location:
Portugal

Employment type:
Full Time

Work Arrangement:
Remote

Short Summary:
As a Care Coordinator, you will support users with back pain via phone, email, or chat, providing technical app support and documenting patient data while acting as a liaison with doctors and health insurance companies.

Responsibilities:
- Support users suffering from back pain and guide them through digital therapy.
- Ensure users can navigate the app smoothly and address their concerns.
- Resolve technical issues or escalate them to the development team.
- Communicate with doctors and health insurance companies regarding billing and organizational matters.
- Document all user interactions and create regular reports for the team.
- Participate in various projects and collaborate with other teams.

Requirement:
- Apprenticeship or degree in the healthcare sector (e.g., physiotherapy, healthcare management).
- At least 2 years of professional experience in customer service.
- Excellent communication skills in German (C2 level) and advanced English (B2/C1 level).
- Strong analytical and problem-solving skills.
- Experience with ticketing software (e.g., Zammad or HubSpot).

Benefits:
- Health, dental, and vision insurance
- Meal allowance
- Equity shares
- Remote work allowance
- Flexible working hours
- Work from home
- Discretionary vacation
- Snacks and beverages