Store Floor Lead

Position:
Store Floor Lead

Company:
Sur La Table

Compensation:
$16.50 - $17.55 an hour

Location:
United States, Naperville, IL

Employment type:
Part Time

Work Arrangement:
On-site

Short Summary:
As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. You will support the General Manager or Store Manager in achieving sales and operational goals, ensuring smooth daily operations and delivering a #bestincenter customer experience.

Responsibilities:
- Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
- Provide in-the-moment coaching and feedback to elevate performance and team engagement.
- Support onboarding, training, and development of new associates.
- Create memorable, educational experiences that inspire repeat visits and customer loyalty.
- Ensure exceptional customer experience by leading a customer-focused culture.
- Support the achievement of store sales goals through effective customer engagement.
- Maximize selling opportunities by identifying customer needs and offering relevant solutions.
- Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked.
- Complete inventory transactions and adhere to applicable wage and hour laws.

Requirement:
- Must be 21 years of age or older at the time of employment.
- 1 year of retail management experience, preferably in a specialty or culinary retail environment.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.

Benefits:
- Flexible schedule, including nights, weekends, and holidays.
- Regular and predictable attendance.