Customer Support Consultant

Position:
Customer Support Consultant (LATAM, remote)

Company:
SupportYourApp

Location:
Brazil, São Paulo
Colombia, Bogotá
Argentina, Buenos Aires
Mexico, Mexico City
Peru, Lima
Chile, Santiago

Employment type:
Contract

Work Arrangement:
Remote

Short Summary:
Join SupportYourApp as a Customer Support Consultant and thrive in a multicultural environment while working from home.

Responsibilities:
- Deliver outstanding customer support via emails, chats, and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists

Requirement:
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive, and responsible attitude
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits:
- 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development