Onboarding Operations Specialist

Position:
Onboarding Operations Specialist

Company:
Squads

Compensation:
$70k-$90k/yr

Location:
North America or Europe

Employment type:
Full Time

Work Arrangement:
Remote

Short Summary:
You'll own onboarding, from signup to activation, running KYC/KYB processes and ensuring a smooth customer experience. This role is crucial for converting leads to customers efficiently.

Responsibilities:
- Own the customer onboarding process end to end, from first document request to activated account.
- Run KYC/KYB reviews on business entities.
- Apply onboarding requirements across multiple jurisdictions.
- Serve as the first line of defense, applying risk-based judgment.
- Be the primary point of contact through onboarding, guiding customers.
- Propose controls, process changes, and automation opportunities to improve efficiency.

Requirement:
- 2+ years in KYC/KYB, onboarding, or a first-line compliance function.
- Working knowledge of customer due diligence requirements across multiple jurisdictions.
- Hands-on experience verifying business entities and beneficial ownership (UBO).
- Exceptional written and verbal communication skills.
- Ability to handle high case volume with competing priorities autonomously.

Benefits:
Join a small team with high standards, focusing on optimizing the onboarding process as a competitive advantage in the fintech space.