Program Analyst

Position:
Program Analyst, Incentive Operations (US Shift)

Company:
Sophos

Location:
India

Employment type:
Permanent

Work Arrangement:
Remote

Short Summary:
The Program Analyst, Incentive Operations supports the execution of Sophos global incentive programs through data management, system administration, and operational support. This role is critical to maintaining data accuracy, supporting internal and partner inquiries, and ensuring smooth execution across SPIFFs, rebates, and BDF programs.

Responsibilities:
- Manage and maintain incentive program data, including eligibility, deal tracking, and attainment
- Configure and set up incentive programs within incentive management platforms
- Perform complex data preparation, validation, reconciliation, and manual data manipulation
- Maintain ongoing data integrity across Salesforce, incentive platforms, and operational spreadsheets
- Generate recurring reporting and dashboards using Excel and Power BI
- Support internal stakeholder and external partner inquiries related to program participation, attainment, and payouts
- Investigate and troubleshoot discrepancies in program data, payouts, and system outputs
- Support enrollment tracking, bulk data uploads, payout preparation, and payment validation
- Develop and maintain process documentation and audit trails
- Identify data anomalies, perform root cause analysis, and implement corrective actions
- Partner closely with Program Managers and Partner Care teams

Requirement:
- 5+ years minimum in data operations, program administration, or similar field
- Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH
- Experience with Power BI and Salesforce
- Demonstrated ability to validate, reconcile, and analyze data with a high degree of accuracy
- Strong analytical thinking, problem-solving, and root cause investigation skills
- Exceptional attention to detail and ability to manage multiple priorities simultaneously

Benefits:
- Remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Monthly wellbeing webinars and training