Channel Account Manager

Position:
Inside Sales - Channel Account Manager (m/f/d)

Company:
Sophos

Location:
Germany, Wiesbaden

Employment type:
Permanent

Work Arrangement:
Hybrid

Short Summary:
The Channel Account Manager will work with Sophos Local Partners, managing their accounts through telephone and email contact, driving revenue and partner satisfaction.

Responsibilities:
- Provide Account Management to Sophos partners via phone and email, ensuring excellent service.
- Profile Sophos partners to grow their business and promote new products.
- Offer knowledgeable advice to Sophos resellers.
- Articulate Sophos’ value proposition to maintain and expand business within the partner base.
- Identify and classify local partners within the CRM system for targeted marketing.
- Support channel planning and forecasting for assigned partners.
- Provide fast response times to requests and queries.
- Identify upsell and cross-sell opportunities.
- Develop and maintain detailed knowledge of Sophos products and competitors.
- Assist with partner education and training.
- Drive high renewal rates by ensuring partners focus on renewals.
- Attend partner sites or Sophos events and present the Sophos value proposition.

Requirement:
- First working experience in a sales or customer service environment, ideally in IT/Software industry.
- Strong telephone skills and previous use of CRM systems and Excel.
- Strong communication skills in German and English.
- Ability to prioritize and handle conflicts.
- Strong negotiation skills.

Benefits:
- Remote-first working model with some hybrid roles.
- Employee-led diversity and inclusion networks.
- Annual charity initiatives and volunteer days.
- Global employee sustainability initiatives.
- Global fitness and trivia competitions.
- Monthly wellbeing webinars and training.