Technical Services Manager

Position:
Technical Services Manager (SAP Basis)

Company:
SAP

Location:
Brazil, Sao Paulo

Employment type:
Regular Full Time

Work Arrangement:
Hybrid (3x a week in the office)

Short Summary:
We are seeking an accomplished Senior SAP Professional with a technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery.

Responsibilities:
- Serve as the primary contact for private cloud customers for technical delivery topics.
- Be the technical landscape owner and lead technical delivery and management of system landscape.
- Introduce technical managed services scope during customer onboarding.
- Develop strategic technical engagement via service planning with clients.
- Proactively manage operational security risk and ensure maintenance activities are addressed.
- Act as a trusted technical advisor and maintain close collaboration with GCO Technical Operations.
- Establish good relationships with all customer-facing roles in SAP.
- Support customer critical situations and de-escalations.

Requirement:
- Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
- Strong experience in SAP Technical Administration and customer-facing SAP Technical Consulting.
- Proficiency in English; additional language skills are an asset.
- Strong background in SAP solutions, technology, and products, and cloud technology.

Benefits:
- Constant learning and skill growth.
- Great benefits and a team that wants you to grow and succeed.
- A culture of inclusion and focus on health and well-being.