Account Delivery Lead

Project description

We are seeking an experienced Banking Project Manager to serve as the equivalent of a Service Delivery Manager for a Core Banking Application for our client, a major Australian bank. This role involves managing both internal and external stakeholders, overseeing a technical project team, and coordinating across multiple streams within a transformation program. Strong verbal and written communication skills are essential for effective interaction with key customer representatives and management. The primary focus areas include the ongoing delivery of the software product and adherence to service level agreements, meeting key delivery dates and customer expectations for business projects, and achieving critical outcomes for the transformation program. The role also requires ensuring that objectives and outcomes are met within agreed timeframes, budgets, and quality standards. Additionally, the Project Manager will assist in driving delivery and strategic outcomes in collaboration with the Customer Support Manager and Client Partner.

Responsibilities

• - Coordinate and triage incoming work requests - Manage a team of onshore and offshore resources - Manage estimation and resource assignment - Create and manage Project Schedules - Perform regular risk assessment and risk management - Develop regular status reporting - Work closely with the project team, showing understanding of their competing priorities - Manage resource, project outcomes and BAU personnel to ensure they achieve SLAs - Manage project resources from scoping through to testing and implementation phases - Complete Project shutdown activities - Build new business opportunities

SKILLS

Must have

• - 5-10 years experience in Project Management in a Banking Finance Domain - Demonstated record of running Managed Services agenda - a demonstrated record of successful delivery of projects - People and team leadership skills - Ability to work on multiple project assignments simultaneously - Solid knowledge of Banking and Finance industry - Strong Leadership and verbal and written communication skills - Disciplined and organized approach - Eagerness to learn, good initiative and flexibility - Eagerness to teach and to share their skills with team members

Nice to have

- Experience in Hogan & delivery projects