Solution Sales Expert

Position:
Solution Sales Expert - Customer Experience

Company:
SAP

Location:
India, Gurgaon

Employment type:
Regular Full Time

Short Summary:
You are responsible for supporting the success of your direct reports and the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You will actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio.

Responsibilities:
- Support the success of CX Solution Sales Executives through coaching and development.
- Manage the CX sales pipeline proactively to achieve quarterly and annual targets.
- Drive net new, upsell, and cross-sell bookings with accountability for customer renewals.
- Lead forecasting discipline and participate in regular business reviews.
- Collaborate with ERP and Industry Sales Leaders to drive CX attach into SAP’s install base.
- Partner with Marketing, Pre-Sales, and Partner teams to generate demand and accelerate deal progression.
- Monitor and assess team performance against KPIs for continuous improvement.

Requirement:
- 13+ years of first-line management of enterprise SaaS sales executives.
- 15+ years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce.
- Proven track record of exceeding quotas and managing complex sales cycles.
- Bachelor’s degree in Business, Technology, or a related field.
- Strong skills in forecasting, deal inspection, and pipeline management.
- Excellent written and verbal communication; ability to influence at C-suite level.

Benefits:
- Constant learning and skill growth.
- Great benefits and a team that supports your growth and success.