Senior Customer Success Manager

Position:
Senior Customer Success Manager, Finance and Spend Management Solutions

Company:
SAP

Location:
Malaysia, Kuala Lumpur

Employment type:
Regular Full Time

Short Summary:
As a Solution Customer Success Manager (S-CSM) focused on Finance and Spend Management solutions, you will act as a trusted advisor, maximizing customer lifetime value by delivering specialized expertise in financial processes and spend optimization to customer executives.

Responsibilities:
- Build deep executive relationships and earn trusted advisor status with customers in finance and procurement domains
- Identify and understand Customer Success objectives and outcomes specific to these initiatives
- Drive solution adoption and consumption of tools leveraging customer business objectives
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn and manage renewals of SAP solutions/services
- Identify sales leads and support sales in expansion and upsell efforts within the portfolio
- Manage through crisis and de-escalate customer situations related to implementations
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Requirement:
- 5+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
- 8+ years’ experience with cloud software solutions and delivery models, specifically in finance and spend management solutions
- Strong executive presence and relationship building skills, particularly with finance and procurement leaders
- Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
- Proven ability to handle difficult customer situations and discuss challenges with customer executives
- Bachelor's degree or equivalent required; MBA or related post-Bachelor qualification is preferred

Benefits:
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.