13d 7h ago
IT Support Specialist
saas.group·General Helpdesk/IT Support · Software
🏢Hybrid
ai_toolsgoogle_suitevpn
IT Support Specialist
saas.group | General Helpdesk/IT Support | Software
Hybrid
Full Time
Source not independently verified
Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.
Position:
IT Support Specialist
Company:
saas.group
Location:
Europe
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Join saas.group as the first dedicated IT Support Specialist in our Central Platform Team, managing IT support for nearly 400 colleagues across 25+ brands.
Responsibilities:
- Own and triage the IT support queue, resolving tickets related to Google Workspace, Mac, Chrome, VPN, and remote desktop support.
- Run automations built by the IT Systems Lead and determine when manual intervention is needed.
- Conduct access control and security checks, configure domains and tools for brands.
- Coordinate with the laptop vendor for new hire equipment across regions.
- Gather and maintain evidence for SOC 2 and ISO 27001 certification.
- Support onboarding for newly acquired brands.
Requirement:
- 3+ years of IT support experience.
- Proficient in troubleshooting Google Workspace, Mac, Chrome, VPN, and remote desktop issues.
- Comfortable using AI tools like ChatGPT.
- Based in Europe for real-time collaboration with the IT team.
Benefits:
- 100% remote work flexibility.
- High-trust team environment with autonomy in problem-solving.
- Minimal bureaucracy to maintain efficiency.
- Supportive and friendly team culture.
- Flexible time off to recharge.
IT Support Specialist
Company:
saas.group
Location:
Europe
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Join saas.group as the first dedicated IT Support Specialist in our Central Platform Team, managing IT support for nearly 400 colleagues across 25+ brands.
Responsibilities:
- Own and triage the IT support queue, resolving tickets related to Google Workspace, Mac, Chrome, VPN, and remote desktop support.
- Run automations built by the IT Systems Lead and determine when manual intervention is needed.
- Conduct access control and security checks, configure domains and tools for brands.
- Coordinate with the laptop vendor for new hire equipment across regions.
- Gather and maintain evidence for SOC 2 and ISO 27001 certification.
- Support onboarding for newly acquired brands.
Requirement:
- 3+ years of IT support experience.
- Proficient in troubleshooting Google Workspace, Mac, Chrome, VPN, and remote desktop issues.
- Comfortable using AI tools like ChatGPT.
- Based in Europe for real-time collaboration with the IT team.
Benefits:
- 100% remote work flexibility.
- High-trust team environment with autonomy in problem-solving.
- Minimal bureaucracy to maintain efficiency.
- Supportive and friendly team culture.
- Flexible time off to recharge.
Required Skills
ai_toolsgoogle_suitevpn
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support