Workforce Enablement Professional

Position:
Workforce Enablement Professional

Company:
Roche

Compensation:
The expected salary range for this position based on the primary location of Indianapolis, IN is between $65,500 - $121,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Location:
(USA, Indianapolis)

Employment type:
Full time

Work Arrangement:
Not specified

Short Summary:
As a Workforce Enablement Professional, you will contribute to the Digital Employee Experience, acting as a strategic digital consultant to automate processes, drive tool adoption, and ensure a seamless IT experience for the workforce.

Responsibilities:
- Digital Workplace Ownership & Strategic Consulting
- Act as a digital enabler for business colleagues and functions.
- Present complex technical information to a non-technical audience.
- Take ownership of incidents to maintain IT productivity.
- Provide technical consultancy and suggest methods to increase productivity.

- Hands-on Technical Support & Operations
- Manage day-to-day IT activities at the site.
- Provide 2nd-level technical resolution for field-based and specialty spaces.
- Take ownership of incidents and manage troubleshooting.
- Work closely with internal IT groups and outsourcing partners.

- Mentorship, Training & Communication
- Present and communicate complex technical information clearly.
- Design and conduct training programs for users.
- Act as a go-to resource and mentor for colleagues.

Requirement:
- Bachelor’s degree in IT, Engineering, Science or applicable discipline.
- A minimum of 5 years of direct experience with IT/desktop support.
- Excellent working knowledge of ITIL v3 processes in IT service delivery.
- Strong consultative mindset and proactive communicator.

Benefits:
Not specified