Field Engineering Specialist

Position:
Associate Field Engineering Specialist

Company:
Roche

Compensation:
55,900.00 - 103,700.00 USD Annual

Location:
USA, Tampa

Employment type:
Full time

Work Arrangement:
Field-based role with up to 40% travel

Short Summary:
Join Roche as an Associate Field Engineering Specialist, where you will provide technical repair and installation support for Roche products, ensuring customer satisfaction and effective communication.

Responsibilities:
- Travel to demonstrate expertise as a technical repair and/or installation specialist for Roche assigned product lines.
- Ensure and maximize customer satisfaction with Roche equipment and related products.
- Manage customer accounts to promote goodwill and exceed expectations in product, service, and support quality.
- Follow standard practices to install, maintain, and repair Roche Diagnostics’ equipment.
- Schedule and perform preventative maintenance per department policy.
- Monitor customer equipment performance and resolve routine issues.
- Identify revenue-generating and cost-saving opportunities.
- Provide routine technical support and operator troubleshooting training to existing customers.
- Complete and document all service and customer account-related reports in a timely manner.

Requirement:
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 2 years of experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Preferred: 4-year Engineering Degree in Biomedical, Mechanical, Electrical, or related fields.
- Basic knowledge of electronics, electro-mechanical systems, and information technology.
- Good written/verbal communication, organization, and prioritization skills.
- Effective customer service skills with a positive attitude.

Benefits:
- Discretionary annual bonus based on individual and Company performance.
- Additional benefits detailed in the provided link.