Salesforce Administrator
About Recast Software:
Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them.
About the Role:
The Salesforce Manager is responsible for the overall administration and support of the Salesforce platform and related applications. This role will work closely with stakeholders across various departments to identify business requirements, develop solutions, and ensure the successful implementation and adoption of Salesforce functionalities. The ideal candidate will have a deep understanding of Salesforce capabilities, strong analytical skills, and the ability to translate business needs into technical requirements.
At this time, we are only considering candidates in the Central or Eastern US time zones.
- Administer and support the Salesforce platform, ensuring its reliability, security, and performance.
- Meet with business stakeholders to gather, analyse, and document business requirements.
- Design scalable Salesforce solutions using declarative and programmatic capabilities.
- Configure Salesforce including objects, fields, page layouts, record types, validation rules, security, profiles, permission sets, and sharing.
- Build and maintain automation using Salesforce Flow.
- Develop and maintain Apex classes, triggers, and basic Lightning Web Components (LWC) where required.
- Support and enhance Salesforce Experience Cloud.
- Troubleshoot production issues, identify root causes, and implement long-term solutions.
- Ensure data quality through regular audits and clean-up activities.
- Provide user support, training, and guidance on Salesforce best practices.
- Support Salesforce releases, deployments, testing, and change management activities.
- Work closely with third-party application vendors to troubleshoot issues, coordinate upgrades, and implement new functionality.
- Continuously identify opportunities to improve business processes and the Salesforce platform.
- Minimum 3+ years of experience as a Salesforce Administrator/Developer or similar Salesforce role.
- Salesforce Administrator Certification.
- Strong experience with Salesforce Sales Cloud and Service Cloud.
- Experience building and maintaining Salesforce Flows.
- Experience developing with Apex.
- Basic to intermediate experience with Lightning Web Components (LWC).
- Experience supporting Salesforce Experience Cloud.
- Strong understanding of Salesforce security, sharing, and user management.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Experience gathering business requirements and translating them into technical solutions.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to data quality.
- Experience integrating Salesforce with external applications using REST APIs, HTTP callouts, Named Credentials, and OAuth authentication.
- Experience developing and consuming REST APIs to exchange data between Salesforce and external systems.
- Strong understanding of Salesforce integration patterns and authentication methods.
- Experience working with Salesforce Experience Cloud (Customer or Partner portals).
- Experience with managed packages such as LeanData or any CPQ.
- Experience working with external APIs and middleware platforms.
- Salesforce Platform Developer I or Platform App Builder certification.
- Experience working in an Agile delivery environment.
- Familiarity with Git, Azure DevOps, or Salesforce DevOps Centre.
What We Value:
• We take initiative. We have a culture of ownership and progress over perfection. We proactively drive outcomes with self-motivation and determination. We deliver results that matter for our customers and our team.
• We get curious. Curiosity moves us forward. We ask questions, try new things, and learn from mistakes. Challenges are opportunities to explore creative solutions that benefit our customers and drive continuous improvement.
• We work together. We appreciate the power of diverse perspectives. Through open communication, we help one another and leverage our collective expertise for better outcomes. We build trust through teamwork.
• We embrace change. Change is inevitable; we meet it with agility and resilience. We navigate with courage and find possibility in uncertainty. We adapt for the future, shaping our path with purpose.
• We choose empathy. We aim to deeply understand the needs of our customers and one another - it's the foundation of our relationships. We assume positive intent and practice mutual respect. We prioritize a culture of belonging because success is a shared journey.
What We Offer:
• The salary range for this position is based on geography, Zone A (NYC) is $89,000-$114,000. Zone B (Chicago, Boston, Austin, Washington DC, Miami, Philadelphia) is $85,000-$108,000. Zone C (all other locations) is $84,000-$104,500. Salary offered will vary based on the full context of experience, skills, education, and location.
• 7.5% annual bonus potential
• Medical, dental, and vision
• FSA or HSA with company contributions
• Employer paid STD, LTD, AD&D and life insurance
• 401k with 4% employer match
• Work-life balance, flexible time off, and remote work options
• Parental leave
Why we love working at Recast:
It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.
Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state, local, and international laws.
Required Skills
Required Languages
🇬🇧 English