Principal Customer Success Manager

Position:
Principal Customer Success Manager

Company:
Postscript

Compensation:
Salary range of USD $117,000-$141,000 base plus variable compensation & significant equity

Location:
Remote (US or Canada)

Employment type:
Not specified

Work Arrangement:
Fully remote

Short Summary:
Postscript is looking for a Principal CSM to serve as a subject matter expert and internal champion for a new product line, operating at the intersection of customer success, enablement, and program development.

Responsibilities:
- Own the Customer Experience for a New Offering
- Build the Customer Journey & Playbooks
- Enable the CS Team
- Product Feedback & Roadmap Influence
- Data & Reporting

Requirement:
- 7+ years as a strong, customer-facing CSM
- Experience building playbooks, training materials, onboarding programs
- Multi-channel marketing experience (SMS, email, or beyond) is a MUST
- Project management mindset
- Experience with alpha/beta programs
- Clear communication skills across multiple levels and teams
- Ability to work in ambiguous environments

Benefits:
- High growth startup with room for career impact
- Work from home (or wherever)
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance