Solutions Analyst

Position:
Solutions Analyst - Pharmacy

Company:
PointClickCare

Compensation:
$55,000 - $65,000 a year

Location:
Canada, Remote or Mississauga

Employment type:
Full-Time

Work Arrangement:
Remote or Hybrid

Short Summary:
PointClickCare is seeking a motivated individual to join the Pharmacy Care team as a Support Analyst, providing end-user support and resolving technology-related issues for clients in long-term care facilities.

Responsibilities:
- Provide world-class customer support with focus and empathy.
- Develop an in-depth understanding of cloud-based software.
- Facilitate resolution of technical issues through log analysis and research.
- Work cross-functionally to deliver quality and satisfaction.
- Document problems and resolutions using the help desk ticketing system.
- Be available to work between 8am ET - 9pm ET on weekdays, with occasional overtime.

Requirement:
- Degree or Post-Secondary Education in Information Technology or related field preferred.
- Experience in a technical support position is an asset.
- Exposure to AI tools and a desire to leverage them.
- Ability to handle clients professionally and manage concurrent tasks.
- Sound understanding of API and service technologies.
- Innovative thinker with a proactive approach.

Benefits:
- Full-time benefits included.
- Opportunities for growth and development.
- Flexibility in work arrangements.