Contract & Billing Operations Manager

PeopleGrove is looking for a detail-oriented and commercially savvy professional to manage contract negotiations with our higher education partners and support key finance operations. Reporting to the Controller, this role owns the end-to-end negotiation process for new sales agreements, renewals, and RFP responses serving as the primary point of contact for partner institutions throughout the contracting lifecycle. Beyond contracts, this person will also lend support to billing plans and collections as needed, giving them meaningful visibility into how deal terms translate into revenue outcomes. 

This is a highly cross-functional role that sits at the intersection of sales, legal, and finance. The ideal candidate is comfortable negotiating directly with higher ed procurement and legal offices, can make sound, independent judgment calls on contract terms within established guardrails, and brings the same rigor to billing and collections support when called upon. 

• Lead contract negotiations with higher education partners across new sales agreements, renewals, and RFP responses 
• Manage the full contract lifecycle: drafting, redlining, negotiation, internal approval, execution, and renewal tracking 
• Turn around redlines promptly, balancing legal and business risk against deal velocity 
• Make independent, pragmatic decisions on contract terms within established risk tolerances, escalating only when truly necessary 
• Serve as the primary liaison with partner institutions' procurement and legal offices, guiding contracts through their internal approval processes 
• Build and maintain a system for tracking key contract data (renewal dates, terms, obligations, risk flags) to support proactive account and revenue management 
• Partner with the Controller and Finance team to ensure contract terms align with billing, revenue recognition, and budgeting needs 
• Support billing plan setup and collections efforts as needed, helping ensure contract terms are accurately reflected downstream 
• Maintain and improve contract templates, playbooks, and negotiation workflows over time 
• Identify process bottlenecks in the contract-to-cash workflow and recommend improvements 

• Competitive salary + annual bonus 
• Flexible PTO and hybrid/remote work options 
• Full medical, dental, and vision coverage 
• 401(k) with generous company match + financial planning resources 
• Company-paid life and disability insurance 
• Collaborative, purpose-driven culture 

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States. 

Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.