Technical Onboarding Analyst

Position:
Technical Onboarding Analyst

Company:
Pacvue

Location:
Mexico, Mexico City

Employment type:
Not Specified

Work Arrangement:
Fully remote transitioning to hybrid (3 days in-office)

Short Summary:
Pacvue is establishing a new hub in Mexico City and is seeking candidates for the Technical Onboarding Analyst role, which is crucial in guiding clients through technical integrations and ensuring a smooth onboarding experience.

Responsibilities:
- Support data integration processes for retail media advertising platforms.
- Act as the client point of contact for data backfill tasks.
- QA data files for compliance and coordinate uploads into Pacvue.
- Troubleshoot integration failures and data discrepancies.
- Support technical onboarding of new clients and track progress toward onboarding SLA goals.
- Produce technical documents and integration guides.
- Collaborate with Sales, Managed Services, and Onboarding teams for timely integrations.
- Assist with onboarding new ad platforms and identify areas for process improvement.

Requirement:
- 2+ years of experience in technical support, client onboarding, or SaaS platform integration.
- Experience with ecommerce advertising platforms (e.g., Amazon, Walmart, Instacart).
- Familiarity with SaaS ad platforms like Pacvue, Skai, Quartile is a plus.
- Great interpersonal skills and customer service focus.
- Moderate Excel skills (Pivot Tables, VLookup, etc.).
- Experience with AI tools is a plus.

Benefits:
- Private Medical Insurance
- Grocery Coupons
- Telework
- Christmas Bonus (15 Days)