Operations Manager

Position:
Product Marketing Lead (Product Owner / BA / UX)

Company:
Philippine headquartered customs brokerage company

Location:
Philippines, Manila, Metro Manila

Employment type:
Full time

Short Summary:
The company is seeking a Senior Operations Manager to lead operations in customs brokerage, logistics, warehousing, and freight forwarding, ensuring timely and accurate service delivery while promoting a culture of accountability and teamwork.

Responsibilities:
- Lead operations for customs brokerage, logistics, warehousing, and freight forwarding
- Manage and supervise all departments including operations, sales, finance, compliance, and customer service
- Design and implement processes and KPIs to improve operational efficiency and customer satisfaction
- Implement and monitor ISO standards and quality management initiatives; drive continuous improvement using Lean Six Sigma principles
- Oversee budgeting and resource allocation for operational needs
- Coach and develop the operations team
- Engage with clients and industry partners; represent the company at industry events and client meetings
- Prepare regular performance reports and provide strategic recommendations to senior management

Requirement:
- Bachelor’s degree in Business Administration, Logistics, Customs Administration, or a related field
- Minimum 5 years’ experience in customs brokerage, logistics, freight forwarding, FMCG, or supply chain management
- Strong leadership and organizational skills with experience managing multidepartment teams
- Excellent communication, negotiation, and presentation skills
- Proficient in MS Office and Google Applications
- Analytical and problem-solving mindset
- Age requirement: 30 - 40 years old

Benefits:
- Fluency in Hokkien or Mandarin is a strong advantage
- Preferred graduates of La Salle, Ateneo, UP, PUP, PLM or international schools
- MBA preferred
- Any credentials or certifications
- Knowledge of ISO standards, Lean Six Sigma, and quality management systems