12d 21h ago
Healthcare Software Support Representative
Nextech·General · Healthcare Technology
📡Remote In-Country
|United States of Americacustomer_serviceoffice365salesforce
Healthcare Software Support Representative
Nextech | General | Healthcare Technology
Remote In-Country
Full Time
United States of America
Position:
Healthcare Software Support Representative
Company:
Nextech
Location:
United States
Employment type:
Full time
Work Arrangement:
Remote
Short Summary:
The Product Support Representative is responsible for supporting Nextech software applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction.
Responsibilities:
- Develop proficiency in Nextech software functionality and its application in a medical office setting
- Answer incoming calls from the support queue
- Reply to support emails in a timely fashion
- Fully document and resolve incomplete incidents following Nextech guidelines
- Schedule and perform upgrades of the Nextech software
- Investigate software exceptions and error reports
- Provide exceptional customer service
- Maintain detailed notes and documentation for each support incident in the ticketing system
Requirement:
- 1 year of experience in a software troubleshooting role with customers
- Excellent technical skills, including basic computer skills
- Strong interpersonal, written, and verbal communication skills
- Demonstrated ability to work constructively within a team environment
- Proficient in Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word)
- Excellent customer service skills
- Ability to type at a rate of 30 WPM, with 90% accuracy
Benefits:
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Paid Time Off & Holidays: 40 hours of paid personal time; 15 days of accrued PTO; 11 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave (After 6 months with the company)
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Programs
- Employee Assistance Program with free counseling sessions
- Corporate Discounts on Retail, Travel, and Entertainment
Healthcare Software Support Representative
Company:
Nextech
Location:
United States
Employment type:
Full time
Work Arrangement:
Remote
Short Summary:
The Product Support Representative is responsible for supporting Nextech software applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction.
Responsibilities:
- Develop proficiency in Nextech software functionality and its application in a medical office setting
- Answer incoming calls from the support queue
- Reply to support emails in a timely fashion
- Fully document and resolve incomplete incidents following Nextech guidelines
- Schedule and perform upgrades of the Nextech software
- Investigate software exceptions and error reports
- Provide exceptional customer service
- Maintain detailed notes and documentation for each support incident in the ticketing system
Requirement:
- 1 year of experience in a software troubleshooting role with customers
- Excellent technical skills, including basic computer skills
- Strong interpersonal, written, and verbal communication skills
- Demonstrated ability to work constructively within a team environment
- Proficient in Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word)
- Excellent customer service skills
- Ability to type at a rate of 30 WPM, with 90% accuracy
Benefits:
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Paid Time Off & Holidays: 40 hours of paid personal time; 15 days of accrued PTO; 11 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave (After 6 months with the company)
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Programs
- Employee Assistance Program with free counseling sessions
- Corporate Discounts on Retail, Travel, and Entertainment
Required Skills
customer_serviceoffice365salesforce
Required Languages
🇬🇧 English
Key competency: General