Lead Product Manager

Position:
Lead Product Manager - Conversational Banking

Company:
N26

Location:
Germany, Berlin

Employment type:
Full Time

Work Arrangement:
Onsite

Short Summary:
Conversational Banking is how N26 scales support without scaling headcount at the same rate. The role involves owning a high-value capability area within the programme, focusing on delivering autonomous client resolutions through applied AI and banking operations.

Responsibilities:
- Own a capability area, including its roadmap, delivery, and outcomes.
- Lead discovery on contact drivers, building problem statements from real client voice and operational data.
- Collaborate with engineering and applied AI teams to enhance client journeys.
- Instrument your area with resolution-first metrics to prove quality and efficiency.
- Work with operations, service partners, and peer product teams to ensure successful implementation.
- Design compliance and client protection into every capability from the start.

Requirement:
- 3+ years in product management with at least one shipped product or major capability owned end to end.
- Experience with AI-powered, conversational, or automation products.
- Strong analytical fluency and communication skills in English.
- Ability to operate with ambiguity in a fast-moving programme.

Benefits:
- Join a small senior team with direct access to the programme's leadership.
- Real ownership from day one in a newly formed and expanded segment.
- Opportunity to work on taking client journeys from containment to genuine autonomous resolution.