Fraud Team Manager

Position:
Fraud Team Manager, English & Spanish Speaking

Company:
Monzo

Compensation:
£38,300 - £48,400 + £2,500 multilingual premium + Incentive Awards tied to your performance

Location:
UK (Remote)

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
Join Monzo's EU Fraud Customer Operations team to lead a new Spanish-speaking team focused on fraud prevention and investigation.

Responsibilities:
- Manage the personal and professional development of team members.
- Conduct quality checks on senior fraud investigators.
- Handle feedback and work with senior management to improve processes.
- Foster a positive and high-performance culture.
- Chair employee relations cases and make decisions aligned with Monzo’s values.
- Participate in hiring processes and help shape the team.

Requirement:
- Fluent in English & Spanish, both written and verbal.
- Strong experience in team leadership within the financial services sector.
- Proven ability to drive performance through others.
- Knowledge of the financial crime landscape in the UK and EU.
- Flexibility to meet customer demand, including occasional weekend work.

Benefits:
- £1,000 learning budget each year for books, training courses, and conferences.
- Work-from-home setup support, including Macbooks.
- Additional benefits available.