Vice President Customer Success

Position:
Vice President Customer Success

Company:
Miro

Location:
(USA, New York, San Francisco)

Employment type:
Not Specified

Short Summary:
Miro is looking to hire a strategic Global Customer Success Leader to build, coach, and lead a team of Customer Success managers. This role involves partnering with regional Sales leaders and Professional Services leaders to drive strategy and improve customer relationships.

Responsibilities:
- Build, coach and lead the Americas and Japan/Apac Customer Success teams
- Partner with sales leadership to improve customer lifetime value (CLV)
- Drive the team to hit Key Performance Indicators
- Mentor the team to maintain account hygiene and health
- Participate in revenue and health forecasting
- Work with large customers to establish executive relationships
- Contribute to strategic decisions as part of the CS leadership team

Requirement:
- 10+ years experience in Strategic or Enterprise Customer Success and/or Account Management leadership
- 7+ years leading Customer Success teams at high-growth B2B SaaS companies
- Strong foundation in Customer Success norms, processes, and KPIs
- Excellent communication skills and ability to build relationships
- Experience in hiring, training, and enabling CSMs
- Solid understanding of AI, Enterprise SaaS applications, and collaboration technology

Benefits:
- Global benefits package including equity, wellbeing benefit, WFH equipment allowance, and annual Learning & Development stipend
- Supportive and diverse team environment