Patient Service Coordinator

Position:
Patient Service Coordinator

Company:
MedStar Health

Compensation:
$19-$33/hr

Location:
United States, Baltimore, Maryland

Employment type:
Full Time

Work Arrangement:
Onsite

Short Summary:
Serves as the initial contact person at the medical practice or hospital department, greeting patients and coordinating efficient patient flow.

Responsibilities:
- Greets and registers patients
- Schedules appointments
- Verifies insurance
- Collects co-payments
- Performs telephone triage
- Updates records and supports patient flow in an ambulatory/hospital setting
- Manages patient intake, screens for emergent conditions, and explains payment responsibilities
- Collects and processes Time-of-Service payments
- Answers telephone calls and provides triage
- Monitors and tracks missed appointments
- Performs check-out procedures and verifies patient information
- Supports organization initiatives related to new technology and improving patient experience

Requirement:
- High School Diploma or GED required
- Less than 1 year experience providing high-quality customer service, preferably in a healthcare setting
- Knowledge of IDX/GE Centricity business preferred
- CPR certification required within 90 days

Benefits:
- Comprehensive healthcare services and patient care
- Opportunities for improvement in administrative processes and services