Customer Success Manager

Position:
Customer Success Manager I

Company:
Lyra Health, Inc.

Compensation:
$85,000 - $117,000 a year

Location:
United States

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, and delivering results. The ideal candidate should be highly organized, detail-oriented, and resourceful.

Responsibilities:
- Serve as the primary relationship owner for SMB employer customers (500–1,500 lives).
- Manage renewals and partner with Account Executives to identify expansion opportunities.
- Support customers’ utilization goals through value-driven, data-led business reviews.
- Monitor account health proactively to identify churn or operational risks.
- Leverage AI and modern technology tools to scale workflows and optimize execution.
- Collaborate cross-functionally with product, clinical, data science, and legal teams.
- Master multiple Lyra product offerings to champion new features and maximize customer adoption.
- Partner with marketing to deliver engaging communication campaigns and workshops.
- Proactively re-evaluate day-to-day priorities during departmental shifts.

Requirement:
- 5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare.
- Experience managing employer accounts with headcounts within the 500–1,500 range.
- Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics.
- Excellent verbal and written communication skills.
- Ability to leverage AI and software tools to automate tasks and drive operational efficiency.
- Strong project management skills and the ability to collaborate across cross-functional teams.
- A growth mindset and a passion for mental health.
- Willingness to travel (10%).

Benefits:
- Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life and disability insurances).
- Coaching and therapy services.
- Equity in the company through discretionary restricted stock units.
- Competitive time off policies including vacation, sick days, and company holidays.
- Paid parental leave.
- 401K with up to 3% matching.
- Monthly tech allowance.
- Well-being perks and activities throughout the year.