Customer Success Manager

Position:
Customer Success Manager (AM I) - 1031

Company:
Lightcast

Location:
US / Moscow, ID

Employment type:
Full Time

Work Arrangement:
Remote

Short Summary:
The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers, owning the full customer lifecycle to help achieve measurable business outcomes through Lightcast products and services.

Responsibilities:
- Build trusted customer relationships through proactive engagement and understanding of customer goals.
- Conduct business assessments and recommend solutions aligned with customer needs.
- Develop and manage customer success plans with clear goals and measures of success.
- Monitor product adoption, engagement, and account health.
- Own the full renewal lifecycle, including planning, pricing discussions, and closing.
- Collaborate with internal teams to resolve customer needs and deliver a seamless experience.
- Share customer insights to improve products and services.

Requirement:
- 2+ years of experience in customer success, account management, or a related role.
- Experience in a SaaS, DaaS, or subscription-based environment.
- Strong consultative, relationship-building, and negotiation skills.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.

Benefits:
Lightcast is committed to diversity and offers an equal opportunity workplace.