Customer Success Manager

Position:
Customer Success Manager - Video Games

Company:
Keywords Studios

Location:
Europe (Remote)

Employment type:
Permanent

Work Arrangement:
Full Time, Remote

Short Summary:
At Keywords Studios, we provide world-class support for the creators in the gaming industry. The Customer Success Manager will drive product adoption and support customer retention and growth across a portfolio of mid-market clients, working closely with Account Managers to achieve business objectives.

Responsibilities:
- Collaborate with the Account Manager to manage a portfolio of customers and drive successful customer renewal and account growth.
- Be the Helpshift product expert and a trusted advisor for customers.
- Establish critical goals with customers to demonstrate the value of Helpshift.
- Create and present quarterly business reviews with customers.
- Execute success programs based on data and product usage.
- Manage several projects and customer inquiries throughout the contract lifecycle.

Requirement:
- 3+ years of experience supporting Game Industry customers.
- Experience managing 30–40 SMB and mid-market customers simultaneously.
- Strong team player with high EQ and a customer-obsessed mindset.
- Excellent written and verbal communication skills.
- Self-motivated and able to operate effectively in a remote environment.

Benefits:
Keywords Studios is dedicated to equal opportunities and aims to create a supportive workplace for all employees.