20d ago
Manager, Adoption Strategy
Ironclad·Technology
🏢Hybrid
|San Francisco, United States of America$158k - $168k USD/yr
team_management
Manager, Adoption Strategy
Ironclad | Technology
2 weeks agoHybrid
Full Time
United States of America, San Francisco
$158k - $168k USD/yr
Position:
Manager, Adoption Strategy
Company:
Ironclad
Compensation:
Base Salary: $158K – $168K • Offers Equity • Offers Bonus
Location:
United States, San Francisco
Employment type:
Full time
Work Arrangement:
Hybrid
Short Summary:
The Manager, Adoption Strategy leads a team of Adoption Strategists responsible for driving platform adoption across a portfolio of enterprise client accounts. This role is accountable for team output, hiring, coaching, and ensuring consistency in delivery methodology.
Responsibilities:
- Manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews
- Establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management
- Stay directly involved with the team's highest-value or most technically complex accounts
- Own team-level delivery metrics: win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality
- Partner with Sales, Product, and Engineering leadership on strategic partnerships and escalations
- Own hiring, onboarding, and headcount planning for the team
Requirement:
- Bachelor's degree in business, computer science, or related field
- 6–9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1–3 years of direct people management
- Hands-on experience with at least one enterprise AI platform (Salesforce Agentforce, Moveworks, Copilot, or similar)
- Demonstrated ability to build team processes and scale a practice through growth
- Strong executive-facing communication skills for high-stakes client and internal escalations
Benefits:
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
Manager, Adoption Strategy
Company:
Ironclad
Compensation:
Base Salary: $158K – $168K • Offers Equity • Offers Bonus
Location:
United States, San Francisco
Employment type:
Full time
Work Arrangement:
Hybrid
Short Summary:
The Manager, Adoption Strategy leads a team of Adoption Strategists responsible for driving platform adoption across a portfolio of enterprise client accounts. This role is accountable for team output, hiring, coaching, and ensuring consistency in delivery methodology.
Responsibilities:
- Manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews
- Establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management
- Stay directly involved with the team's highest-value or most technically complex accounts
- Own team-level delivery metrics: win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality
- Partner with Sales, Product, and Engineering leadership on strategic partnerships and escalations
- Own hiring, onboarding, and headcount planning for the team
Requirement:
- Bachelor's degree in business, computer science, or related field
- 6–9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1–3 years of direct people management
- Hands-on experience with at least one enterprise AI platform (Salesforce Agentforce, Moveworks, Copilot, or similar)
- Demonstrated ability to build team processes and scale a practice through growth
- Strong executive-facing communication skills for high-stakes client and internal escalations
Benefits:
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
Required Skills
team_management
Required Languages
🇬🇧 English