Merchant Account Manager

Position:
Merchant Account Manager, F&B Team

Company:
Grab

Location:
Singapore, Singapore

Employment type:
Full-time

Short Summary:
The Singapore Commercial team shapes and grows Grab's business in Singapore, focusing on developing strategies to serve the community, particularly by growing F&B businesses across GrabFood.

Responsibilities:
- Build and maintain strong relationships with existing and potential merchants to drive growth for GrabFood.
- Manage a portfolio of accounts, focusing on increasing profitability, GMV, and delivery volumes.
- Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals such as GrabPay, GrabAds, and GrabExpress.
- Analyze merchant performance data and create actionable plans to optimize growth and revenue.
- Address merchant feedback, resolve concerns, and ensure operational excellence through tailored solutions and regular business reviews.
- Collaborate with internal teams to deliver customized reporting, marketing support, and product enhancements for merchants.

Requirement:
- Experience in account management or business development with 3+ years of relevant account management experience.
- Ability to interpret data and develop actionable insights.
- Ability to work collaboratively across teams to deliver tailored solutions for merchants.

Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex benefits package tailored to individual needs.
- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme for support through life's challenges.