Manager, Portfolio and Projects

Position:
Manager, Portfolio and Projects

Company:
Grab

Location:
Philippines, Pasig City

Employment type:
Full-time

Short Summary:
You will be the country's central PMO lead, managing business request intake, demand prioritization, and operational understanding. You will oversee a dynamic portfolio of projects aimed at operational optimization, cost efficiency, customer satisfaction enhancement, and digital migration.

Responsibilities:
- Be the primary decision-maker and gatekeeper for all incoming project requests from local Business Units and functional stakeholders.
- Manage end-to-end PMO governance for the country's tactical operational projects.
- Oversee organizational bandwidth and operational capacity across in-house and BPO teams.
- Directly mentor the Prioritization & Intake Lead, delegating operational tracking and intake documentation.

Requirement:
- 6–8 years of dedicated Program or Portfolio Management experience within Contact Center Operations, Shared Services, or Tech Platforms.
- Demonstrated experience establishing business intake frameworks, prioritization scoring models, and PMO governance structures.
- 3+ years of experience with core contact center and support metrics.
- Advanced stakeholder management, negotiation, and direct team leadership skills.

Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- Flexible benefits package with GrabFlex.
- Parental and Birthday leave, and volunteering leave.
- Confidential Grabber Assistance Programme for personal challenges.
- FlexWork arrangements for better work-life balance.