Account Management Associate

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

As a Associate Account Manager at Grab, you will handle different aspects of account management, creating business proposals and roadmaps to grow brands on our platform. Your role involves project management with partners to ensure smooth campaign execution and the achievement of our Goals. You will also promote our Grab Marketing Solution strategy.

Get to Know the Role

The Associate Account Management role at GrabMart is crucial for managing relationships with partners and suppliers. Main responsibilities include maintaining partner satisfaction, analyzing performance data to improve outcomes, providing support and advice on optimizing the GrabMart platform, and coordinating with other teams like marketing and logistics to ensure partners receive necessary assistance.

You will report to GrabMart Commercial Manager.

You will be worked onsite in Ho Chi Minh city.

The Critical Tasks You Will Perform

• Manage a portfolio of existing GrabMart accounts to ensure customer satisfaction and retention.
• Conduct regular business reviews with customers to identify opportunities for growth and upselling.
• Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently and effectively
• Collaborate with company partners to resolve customer issues and improve overall customer experience.
• Analyze sales data and market trends to identify opportunities for new business and revenue growth.

What Essential Skills You Will Need

• Experience: At least 3 years in ecommerce, with ability to manage multiple accounts.
• Experience researching and generating leads: Logical thinking and a good sense of numbers to interpret data and make informed decisions.
• Experience creating detailed action plan and that are tailored to customers' pain points and comfortable with operational tasks.
• Experience establishing communication and engagement with prospects: Proficient in creating and delivering compelling presentations.
• Experience communicating product benefits appropriate for each prospect: Experience establishing communication and engagement with prospects in both Vietnamese and English, to work with diverse clients and partners.
• Experience balancing multiple sales opportunities,.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.