20d 20h ago
Customer Enablement Manager
Figma·Software
📡Remote In-Country
|London, United Kingdomcommunication_skillssaas
Customer Enablement Manager
Figma | Software
2 weeks agoRemote In-Country
Full Time
United Kingdom, London
Source not independently verified — confirm the company domain before applying.
Position:
New Customer Enablement Manager
Company:
Figma
Location:
United Kingdom, London
Employment type:
Full time
Work Arrangement:
From our London hub
Short Summary:
As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
Responsibilities:
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Document proactive engagement strategies as part of high quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates
Requirement:
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
Benefits:
- At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.
- We celebrate and support our differences, ensuring equal employment opportunities regardless of various characteristics.
- Reasonable accommodations are provided for individuals with disabilities to apply for a role and perform essential job functions.
New Customer Enablement Manager
Company:
Figma
Location:
United Kingdom, London
Employment type:
Full time
Work Arrangement:
From our London hub
Short Summary:
As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
Responsibilities:
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Document proactive engagement strategies as part of high quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates
Requirement:
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
Benefits:
- At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.
- We celebrate and support our differences, ensuring equal employment opportunities regardless of various characteristics.
- Reasonable accommodations are provided for individuals with disabilities to apply for a role and perform essential job functions.
Required Skills
communication_skillssaas
Required Languages
🇬🇧 English