Sales Engineer

Position:
Sales Engineer

Company:
ECP

Location:
United States (Milwaukee, Madison, Chicago)

Employment type:
Full time

Short Summary:
ECP is a market-leading SaaS solution for senior living communities, aiming to expand its customer base and product offerings. The Sales Engineer will act as a technical advisor during the sales process, collaborating with Account Executives to evaluate ECP's platform and address complex operational challenges.

Responsibilities:
- Partner with Account Executives throughout the sales cycle to develop winning solution strategies.
- Lead highly customized product demonstrations that tell a compelling business and operational story.
- Consult with operators to understand complex workflows and recommend scalable solutions.
- Translate customer challenges into product capabilities and measurable business outcomes.
- Complete RFPs, RFIs, security questionnaires, and technical documentation.
- Serve as a liaison between Sales and Product by communicating market feedback, feature requests, and competitive intelligence.
- Keep the sales organization informed on new product functionality through enablement sessions, demo updates, and internal training.
- Develop and maintain demo environments, presentation materials, and solution playbooks.
- Support discovery sessions, technical deep dives, executive presentations, and proof-of-concept discussions.
- Collaborate with Product, Marketing, Customer Success, and Implementation to ensure consistent messaging and smooth customer transitions.

Requirement:
- Experience in senior living, post-acute healthcare, or healthcare technology.
- Strong understanding of assisted living operations, clinical workflows, medication management, billing, or resident care.
- Exceptional presentation, communication, and executive facilitation skills.
- Ability to translate complex functionality into meaningful business value.
- Experience leading executive-level discussions with large, multi-site organizations.
- Highly collaborative and comfortable working across multiple departments.
- Strong written communication skills with experience completing RFPs, RFIs, and technical questionnaires.
- Self-starter who thrives in a fast-paced, high-growth environment.
- Passion for continuous learning and becoming a trusted advisor to both prospects and internal teams.

Travel Expectations:
- Willingness to travel for customer meetings, conferences, and strategic onsite engagements (estimated up to 25% on average).
- Attend executive and C-suite demonstrations for enterprise opportunities where in-person collaboration creates additional value.
- Travel alongside Account Executives and the Director of Solutions Engineering to support high-impact customer engagements.