Jewelry Concierge

We have many opportunities available on our other career site pages. Click here to link to our careers page! At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? Jewelry Concierge, you will play a crucial role in our company's success by managing the entire custom order process. You will be responsible for accurately submitting and verifying custom orders, communicating with vendors and customers, and ensuring timely delivery. Essential Duties • Order Processing: Accurately submit and track custom orders from inception to completion. • Vendor Communication: Maintain strong relationships with vendors to ensure timely delivery and quality standards. • Customer Service: Provide exceptional customer service by addressing inquiries and resolving issues. • Pricing and Quoting: Calculate accurate pricing and provide detailed quotes to customers. • Quality Control: Ensure the quality and accuracy of custom orders. • Administrative Tasks: Maintain organized records and documentation. • Telecommunications: Respond to phone calls and inquiries during standard business hours and, occasionally, outside of regular working hours. • Any other duties as assigned Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared Jewelry, H. Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda and James Allen.