Customer Success Engineer

Position:
Customer Success Engineer

Company:
Deepgram

Location:
UK, London

Employment Type:
Full time

Work Arrangement:
Remote

Short Summary:
Deepgram is a leading platform in the Voice AI economy, providing real-time APIs for speech-to-text and text-to-speech. The Customer Success team is integral to Deepgram's growth, focusing on technical expertise and customer engagement.

Responsibilities:
- Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts.
- Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
- Continuously run discovery to surface customer problems and translate them into actionable requirements.
- Identify and scope expansion opportunities in partnership with Sales.
- Act as the voice of the customer internally, influencing product roadmap and strategy.
- Track adoption, usage, health, and expansion to drive outcomes.
- Build tools and workflows that eliminate recurring work for the CS team.

Requirement:
- Significant experience in technical, customer-facing roles (TAM, sales/solutions engineering, enterprise CS) at API-driven or AI companies (approximately 7+ years preferred).
- A track record blending customer ownership with technical depth.
- Hands-on experience running demos, POCs, or technical workshops with enterprise customers.
- Fluency discussing APIs, integrations, and developer workflows.
- Exceptional communication and relationship-building skills.
- An AI-native operating model with workflows that depend on AI.

Benefits:
- Opportunity to work in a fast-paced, innovative environment.
- Engage with cutting-edge AI technologies.
- Contribute to the success of a leading Voice AI platform.