Director, GTM Finance

Position:
Director, GTM Finance

Company:
Customer.io

Compensation:
Starting salary for this role is $200K–$255K USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Location:
Remote

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
Customer.io is seeking a Director, GTM Finance to own the go-to-market P&L as the company scales from $100M+ ARR to $1B+ ARR. The ideal candidate will have strong strategic finance skills and deep GTM fluency, with a focus on using AI to enhance finance operations.

Responsibilities:
- Own the GTM P&L end-to-end, including revenue, gross margin, and opex across Sales, Marketing, and Customer Success.
- Drive unit economics and growth funnel models, including CAC, LTV/CAC, and retention analysis.
- Manage ARR roll-forward, bookings, and revenue forecasting.
- Partner with Sales and RevOps on capacity planning and pricing.
- Build and own the monthly/quarterly GTM reporting package for the executive team and Board.
- Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR.

Requirement:
- 10+ years in FP&A, strategic finance, or related roles at complex, scaled organizations.
- Deep GTM business-partnering experience with Sales, Marketing, or Customer Success.
- Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV).
- Proven track record driving AI adoption in finance workflows.
- Strong people leader with experience managing finance professionals.
- Strong Excel skills and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain).
- Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus.

Benefits:
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave.
- Unlimited PTO.
- Stipends for remote work and wellness.
- Professional development budget.