18d 18h ago
Customer Success Manager
🏢On-site
|Bengaluru, India₹500k - ₹1.2M INR/yr≈ $5255 - $12613 USD/yr
Customer Success Manager
2 weeks ago
On-site
Full Time
India, Bengaluru
₹500k - ₹1.2M INR/yr≈ $5255 - $12613 USD/yr
Position:
Customer Success Specialist
Company:
Weekday's Client
Compensation:
Rs 500000 - Rs 1200000 (i.e INR 5-12 LPA)
Location:
India, Bengaluru
Employment type:
Full-time
Work Arrangement:
On-site
Short Summary:
We are looking for a customer-focused Customer Success Manager to build long-term customer relationships, drive product adoption, and maximize customer retention and growth.
Responsibilities:
- Own and nurture customer relationships to drive long-term satisfaction, retention, and loyalty.
- Guide customers through onboarding, product adoption, and best practices to maximize platform value.
- Monitor customer health metrics, product usage, and engagement to proactively identify risks and growth opportunities.
- Drive account expansion through upselling and cross-selling by understanding evolving customer needs.
- Act as a trusted advisor by providing strategic recommendations and product guidance.
- Collaborate with Product, Sales, and Support teams to resolve customer issues and improve the overall customer experience.
- Collect, analyze, and communicate customer feedback to influence product improvements and future roadmap decisions.
- Conduct regular business reviews, product demonstrations, and training sessions for customers.
- Track customer success metrics, retention, renewals, and expansion opportunities using CRM and customer success tools.
- Build scalable customer success processes that improve engagement, satisfaction, and long-term business growth.
Requirement:
- 1+ years of experience in B2B Customer Success, Account Management, Customer Experience, or a related SaaS role.
- Engineering graduate with strong analytical and problem-solving abilities.
- Excellent communication, relationship-building, and stakeholder management skills.
- Passion for helping customers achieve business outcomes and delivering exceptional customer experiences.
- Strong understanding of customer lifecycle management, product adoption, and retention strategies.
- Ability to analyze customer usage data and translate insights into actionable recommendations.
- Experience working with CRM platforms, customer success tools, and SaaS products is an advantage.
- Comfortable managing multiple customer accounts in a fast-paced, high-growth environment.
- Proactive, empathetic, and highly organized with strong ownership and accountability.
- Growth mindset with the ability to collaborate effectively across Product, Sales, and Support teams to continuously improve customer success outcomes.
Customer Success Specialist
Company:
Weekday's Client
Compensation:
Rs 500000 - Rs 1200000 (i.e INR 5-12 LPA)
Location:
India, Bengaluru
Employment type:
Full-time
Work Arrangement:
On-site
Short Summary:
We are looking for a customer-focused Customer Success Manager to build long-term customer relationships, drive product adoption, and maximize customer retention and growth.
Responsibilities:
- Own and nurture customer relationships to drive long-term satisfaction, retention, and loyalty.
- Guide customers through onboarding, product adoption, and best practices to maximize platform value.
- Monitor customer health metrics, product usage, and engagement to proactively identify risks and growth opportunities.
- Drive account expansion through upselling and cross-selling by understanding evolving customer needs.
- Act as a trusted advisor by providing strategic recommendations and product guidance.
- Collaborate with Product, Sales, and Support teams to resolve customer issues and improve the overall customer experience.
- Collect, analyze, and communicate customer feedback to influence product improvements and future roadmap decisions.
- Conduct regular business reviews, product demonstrations, and training sessions for customers.
- Track customer success metrics, retention, renewals, and expansion opportunities using CRM and customer success tools.
- Build scalable customer success processes that improve engagement, satisfaction, and long-term business growth.
Requirement:
- 1+ years of experience in B2B Customer Success, Account Management, Customer Experience, or a related SaaS role.
- Engineering graduate with strong analytical and problem-solving abilities.
- Excellent communication, relationship-building, and stakeholder management skills.
- Passion for helping customers achieve business outcomes and delivering exceptional customer experiences.
- Strong understanding of customer lifecycle management, product adoption, and retention strategies.
- Ability to analyze customer usage data and translate insights into actionable recommendations.
- Experience working with CRM platforms, customer success tools, and SaaS products is an advantage.
- Comfortable managing multiple customer accounts in a fast-paced, high-growth environment.
- Proactive, empathetic, and highly organized with strong ownership and accountability.
- Growth mindset with the ability to collaborate effectively across Product, Sales, and Support teams to continuously improve customer success outcomes.
Required Languages
🇬🇧 English