HR Manager

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team. This position is with SoftDoes (SD), an enterprise-level custom software development and AI-engineering company. The team works on IT projects, builds and launches products, and manages full-cycle delivery teams. Team members work in distributed teams and collaborate closely with internal stakeholders and project teams. About the Role: SoftDoes is looking for an HR Manager to support the HRD in running and developing the company's HR function. This is a hands-on generalist role, working in tandem with the Head of HR and taking ownership of day-to-day HR operations so she can focus on strategic priorities. The role sits alongside company leadership and works directly with employees across all departments. What You'll Do: - Maintain and improve HR documentation - onboarding, offboarding, internal regulations - Support the design and implementation of bonus, incentive, and benefits programs - Analyze team performance and engagement - Communicate directly with C-level executives and employees across all departments - Drive and implement HR process improvements and new initiatives, such as team building and process documentation - Collaborate closely with team on day-to-day HR operations, picking up delegated responsibilities as they're defined What We're Looking For: - 1+ year of commercial experience as an HR Manager / HR Generalist within an IT or software company - You have strong written and spoken English (B2 level or higher) - Experience in a company of 30+ people, with direct communication with C-level executives - Hands-on experience with HR documentation - understanding how it's written and structured, not just how to fill in a template - Strong soft skills: communication, adaptability, and the ability to juggle multiple responsibilities at once - A proactive mindset - comfortable identifying gaps and proposing solutions independently, without waiting for detailed instructions Nice to Have: - Experience designing performance-evaluation criteria or bonus/incentive systems - Experience driving team-building or culture initiatives What We Offer: - Working hours aligned with US time zones, typically 16:00- 00:00 Kyiv time - English lessons to support clear and confident communication - Paid vacation and sick days - Fully remote work - Opportunities for professional growth within the team - Structured, personalized onboarding to help you ramp up effectively Hiring stages: Screening call with a recruiter - Interview with the Head of HR Apply with your resume and a short note outlining your relevant experience. You can also send your resume directly through our website at comeback.ua. Selected candidates will be contacted by the Come Back Agency