Senior Customer Engineering Manager

Position:
Senior Customer Engineering Manager, Majors

Company:
Cloudflare

Location:
United States, Texas

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
As the Manager of Customer Engineering, you will lead a team of high-performing Customer Engineers, partnering with Regional Sales Leadership to execute technical strategies and drive platform adoption for enterprise clients.

Responsibilities:
- Recruit, hire, coach, and retain a high-performing team of Customer Engineers.
- Partner with Regional Sales Leadership to align technical resources with pipeline opportunities and drive revenue growth.
- Oversee technical health, onboarding, and platform adoption of account portfolios.
- Track and manage team performance against quotas and SaaS adoption metrics.
- Champion the integration of AI tools and automated workflows to enhance team productivity.
- Collaborate with Product, Engineering, and Customer Success organizations to advocate for customer needs.

Requirement:
- 5+ years of experience managing customer-facing technical teams.
- Strong background in web security, networking protocols, cloud infrastructure, and enterprise SaaS architecture.
- Proven track record in a revenue-aligned organization with familiarity in SaaS metrics and enterprise sales cycles.
- Exceptional communication skills with the ability to interface with C-level stakeholders.

Benefits:
- Medical/Rx, Dental, and Vision Insurance.
- Flexible Spending Accounts and Commuter Spending Accounts.
- On-demand mental health support and Employee Assistance Program.
- 401(k) Retirement Savings Plan and Employee Stock Participation Plan.
- Flexible paid time off and various leave programs.