Corporate Launch Specialist

Position:
Corporate Launch Specialist

Company:
ClassPass

Location:
United Kingdom

Employment type:
Salaried

Short Summary:
In this role, you are the face of ClassPass to our Corporate partners and their employees. Your interactions will largely influence a programme’s success, focusing on onboarding client accounts and ensuring a smooth implementation process that drives employee sign-ups and successful adoption of the ClassPass benefit.

Responsibilities:
- Deliver outstanding service to new Corporate partners and serve as the primary point of contact for net new accounts.
- Execute a smooth transition from Sales to Launch once a contract is signed, and from Launch to Account Management at 90 days.
- Lead launch activities for qualifying accounts, including partner handoff calls, webinars, employee communications, and other enablement efforts designed to achieve subscriber acquisition.
- Drive against Month 1 subscriber acquisition targets, 30/60/90 engagement rate targets, and other key milestones.
- Build trusted partner relationships through clear communication, strong organization, and proactive issue resolution.
- Collaborate cross-functionally to improve processes.
- Assist with ad hoc projects as needed.

Requirement:
- Minimum of 1 year of work experience in a customer/client-facing role.
- A detail-oriented approach to executing tasks and an ability to manage multiple projects.
- Excellent organisational, communication, and time-management skills.
- A team player and comfortable with an ever-changing startup environment.
- Strong technical aptitude and the ability to quickly learn and navigate new systems and processes.
- A growth mindset with a proactive approach to continuous improvement, process optimisation, and enhancing the partner experience.

Benefits:
- The Company is an Equal Opportunity Employer, valuing diversity and encouraging people of all backgrounds to apply.