Business Analyst

Senior Business Analyst joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.

Key Responsibilities

•  Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.

•  Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.

•  Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.

•  Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).

•  Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.

•  Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.

•  Mentor junior Business Analysts and uphold the team’s BA methodology and standards.

Required Qualifications & Experience

•  Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.

•  6+ years of hands-on Business Analysis experience, with a strong track record in government / public-sector digital services in the UAE / GCC.

•  Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.

Required Skills

•  Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).

•  Process modelling: BPMN 2.0, swimlanes, as-is / to-be (Visio, Lucidchart, Camunda, or draw.io).

•  Backlog management and Agile delivery with Azure DevOps (or Jira).

•  Excellent stakeholder management, facilitation, and bilingual communication (Arabic & English).

•  Hands-on AI proficiency: prompt engineering and AI-assisted analysis / documentation, with disciplined validation and data-sensitivity judgment.

•  Familiarity with eServices, digital-government standards, and the UAE government context.

Preferred (nice to have)

•  Experience with ECM / document management, omni-channel service delivery, and UAE PASS integration.

•  Wireframing / prototyping (Figma) and basic data / BI awareness (Power BI).