SMB Account Manager

Position:
SMB Account Manager

Company:
Block, Inc.

Location:
United Kingdom, London

Employment type:
Remote

Short Summary:
Join the Square Account Management team to help merchants grow their business by providing product education, business advice, and introducing new features.

Responsibilities:
- Grow and retain a multi-million dollar GPV customer base
- Understand customer needs to help achieve their business goals through Square
- Cross sell and upsell products and features by discovering customer leads
- Effectively address customer concerns and issues
- Help grow the managed accounts program
- Collaborate with Sales, Support, and Product teams to enhance customer experience
- Support account management peers by specializing in a product or process

Requirement:
- 2 - 3 years experience in Sales/Account Management or a related field
- Experience in discovering and closing sales opportunities and building client relationships
- Proven ability to manage a pipeline to achieve revenue targets
- Strong interest in business operations and strategy
- Excellent organizational, analytical, written, and verbal communication skills
- Passion for how new technologies can serve small and medium-sized businesses
- Entrepreneurial spirit
- Experience with Salesforce is a plus
- A BA/BS or relevant experience

Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning options