Retention Account Manager

Position:
Retention Account Manager, SMB

Company:
Block, Inc.

Location:
Australia, Melbourne

Employment type:
Remote

Short Summary:
Join the Square Account Management team as a Retention Account Manager, partnering with SMB business owners to help them rediscover the value of our platform and reduce churn through effective retention strategies.

Responsibilities:
- Retain a multi-million dollar client base
- Understand SMB customer needs across all verticals
- Deploy retention strategies to mitigate churn and increase contract adoption
- Strategically address customer concerns and competitive threats
- Help evolve our retention motion through insights on product, operational, and competitive gaps
- Work with Sales, Support, Product, and Analytics teams to future-proof retention strategies

Requirement:
- 5+ years experience in Sales, Account Management, or related field
- Experience discovering and closing both retention & growth opportunities
- Excellent negotiation & financial literacy skills
- Excellent storytelling & vision setting skills
- Excellent organisational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses

Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning options