16d 20h ago
Mid-Market Account Manager
Block, Inc.·Technology
📡Remote In-Country
|Chicago, United States of America$52k - $78k USD/yr
sales
Mid-Market Account Manager
Block, Inc. | Technology
2 weeks agoRemote In-Country
Full Time
United States of America, Chicago
$52k - $78k USD/yr
Position:
Mid-Market Account Manager
Company:
Block, Inc.
Compensation:
Zone A: $52—$78 USD
Zone B: $48.38—$72.54 USD
Zone C: $45.77—$68.62 USD
Zone D: $41.62—$62.38 USD
Location:
United States, Chicago, IL
Employment type:
Not specified
Work Arrangement:
Remote
Short Summary:
Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within the Retail vertical, partnering with diverse retail sellers.
Responsibilities:
- Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
- Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
- Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
- Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
- Negotiate contracts for use-case expansion and retention of your sellers
- Deliver white-glove client service, ensuring resolution of seller issues
- Inform operations and program design for this segment at scale
Requirement:
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Strong discovery and consultative selling skills
- Experience in the retail industry preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Mid-Market Account Manager
Company:
Block, Inc.
Compensation:
Zone A: $52—$78 USD
Zone B: $48.38—$72.54 USD
Zone C: $45.77—$68.62 USD
Zone D: $41.62—$62.38 USD
Location:
United States, Chicago, IL
Employment type:
Not specified
Work Arrangement:
Remote
Short Summary:
Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within the Retail vertical, partnering with diverse retail sellers.
Responsibilities:
- Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
- Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
- Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
- Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
- Negotiate contracts for use-case expansion and retention of your sellers
- Deliver white-glove client service, ensuring resolution of seller issues
- Inform operations and program design for this segment at scale
Requirement:
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Strong discovery and consultative selling skills
- Experience in the retail industry preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Required Skills
sales
Required Languages
🇬🇧 English