Manager, Strategic Account Management

Position:
Manager, Strategic Account Management, Food & Beverage

Company:
Block, Inc.

Compensation:
Zone A: ($174,240 - $261,440)
Zone B: ($162,080 - $243,040)
Zone C: ($153,360 - $230,000)
Zone D: ($148,160 - $222,240)

Location:
United States, New York, NY

Employment type:
Remote

Short Summary:
The Strategic Account Management organization is looking for a customer-facing leader to manage Strategic Account Managers within the US Food and Beverage vertical, focusing on retention and growth of Square’s largest restaurants.

Responsibilities:
- Lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30-50 accounts
- Retain your portfolio in a challenging and competitive environment
- Provide 1:1 coaching and performance management to your team members
- Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly
- Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers
- Create efficiencies through streamlined repeatable processes and operational excellence
- Foster cross-functional collaboration through beta programs, co-marketing, product insights, and more

Requirement:
- 15+ years total experience in Business Development, Sales, or Account Management, ideally in the food and beverage industry
- 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
- Experience identifying opportunities and independently developing plans of action on behalf of your team
- Excellent written communication for all audiences, including internal senior stakeholders
- Experience working cross-functionally with product teams to serve as the voice of the customer
- Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning