Manager, SMB Account Management

Position:
Manager, SMB Account Management

Company:
Block, Inc.

Location:
Australia, Sydney

Employment type:
Not Specified

Work Arrangement:
Remote

Short Summary:
The Account Management organization is seeking a results-driven leader to manage a team of SMB Account Managers, focusing on growth and retention across a portfolio of Square’s SMB merchants.

Responsibilities:
- Build and develop a high-performing team of 8–10 Account Managers.
- Drive outcomes by owning upsell, retention, and customer satisfaction results.
- Establish performance expectations through structured 1:1s and team cadences.
- Partner cross-functionally to surface merchant insights and improve customer experience.
- Support leadership in executing team OKRs and implementing program improvements.
- Serve as a senior escalation point for complex merchant situations.
- Travel approximately once per quarter for team events or customer meetings.

Requirement:
- 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
- 3-5 years of direct people management experience in a quota-carrying environment.
- A track record of exceeding revenue and retention goals.
- Experience working with SMB or Mid-Market businesses.
- Strong coaching skills and excellent communication skills.

Benefits:
- Remote work.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Modern family planning.