Account Manager

Position:
SMB Account Manager

Company:
Block, Inc.

Location:
Japan, Tokyo

Employment type:
Remote

Short Summary:
The Account Management team is looking for a motivated account manager or sales professional to join our SMB team and help our merchants retain, grow, and get more from Square's platform.

Responsibilities:
- Own a multi-million dollar, dynamic portfolio of SMB merchants across all verticals.
- Develop a deep understanding of your merchants' businesses and identify churn risk.
- Manage a high-velocity pipeline, closing upsell, cross-sell, and contract adoption opportunities.
- Build relationships with business owners and earn trust by delivering results.
- Handle competitive threats, commercial pushback, and escalations.
- Write post-mortems and develop playbooks for team learning.
- Use data to drive decisions and influence how Square builds for SMB merchants.
- Collaborate with Sales, Support, Product, and Analytics to solve problems.

Requirement:
- 5+ years in account management, sales, or a related client-facing role.
- Experience managing a dynamic, high-volume book and closing retention and growth opportunities.
- Strong negotiation skills and the ability to communicate clearly and persuasively.
- Solid financial and analytical skills to understand your book and size opportunities.
- A collaborative instinct and a habit of reflection to improve processes.
- A real interest in small business and the challenges SMB owners face.

Benefits:
- Remote work.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Modern family planning.