Position:
Customer Success Specialist
Company:
BiteSpeed
Compensation:
₹5,00,000 - ₹12,00,000 a year
Location:
India, Bengaluru
Employment type:
Full-time
Work Arrangement:
On-site
Short Summary:
This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
Responsibilities:
- Own customer relationships and ensure their success.
- Track product adoption for enterprise customers, ensuring maximum value leading to upsells and expansion revenue.
- Become a trusted product advisor for customers, helping them maximize value from BiteSpeed.
Requirement:
- Engineering graduate with 1+ years of work experience in B2B customer success.
- Strong focus on delivering exceptional service experiences.
- Genuine interest in engaging with diverse individuals.
Benefits:
- Competitive salary above market standards.
- Generous ESOPs for all team members.